Privacy Policy

 

City Telecom Inc. and its affiliates (hereinafter referred to as “CITI”) respect and are committed to respecting your privacy and the confidentiality of your personal information. We shall adopt and maintain suitable and reasonably practicable safeguards and measures in order to protect the personal information you provide to us.

 

A) PURPOSE FOR COLLECTION OF PERSONAL INFORMATION

CITI collects personal information for the following purposes:-

·                    To process customer’s application or customer’s request;

·                    To market services of CITI;

·                    To provide services(s) and/or products to its customers;

·                    To maintain commercial relations and to communicate with its customers (which will include, but not be limited to: billing, collection, advertising, promotion, account verification);

·                    To identify customers’ needs and/or preferences;

·                    To comply with legal and regulatory requirements;

·                    To improve CITI’s services and develop new services; and

·                    To manage and develop business operations.

 

B)      PROTECTION OF PERSONAL INFORMATION

 

CITI endeavours to take all reasonably practicable steps to ensure that your personal information is processed and stored in a secure manner. Your personal information can be accessed by authorized employees of CITI on “a need-to-know” basis only.

 

C)      CONFIDENTIALITY AND PROVISION OF PERSONAL INFORMATION TO THIRD PARTY

 

Personal Information held by CITI relating to its customers will be kept confidential but you acknowledge and consent that:-

 

i )       CITI may have to engage service providers, agents, contractors, or any other third parties (including but not limited to billing or collection agencies, credit reference agencies, security agencies, financial institutions and any of CITI’s actual or proposed assignees or transferees)  (“the Third Party Service Providers”), whether within or outside Canada, for the provision of the Service. You acknowledge and consent that CITI may, without giving You any prior notice, need to provide Your personal information to such Third Party Service Providers and/or any group company of CITI (i.e. its subsidiaries and associated companies and any other company which is for the time being a holding company of CITI and/or subsidiary of such holding company from time to time) (“the Group Companies”) for the purposes of provision of Service, credit verification, administration, marketing promotions, data processing, customer services or otherwise to perform obligations or enforcing rights under this Agreement, or any other purposes incidental to or in contemplation thereof. You acknowledge and consent that Your personal information maybe processed and stored in the countries in which the Third Party Service Providers or the Group Companies are located, whether within or outside Canada; and 

 

ii)      CITI, the Third Party Service Providers and the Group Companies  may need to provide or disclose Your personal information to the government, court of laws, law enforcement authorities and/or other legal or regulatory authorities, departments or commissions of any jurisdiction (“the Authorities”), without giving You any prior notice, upon the request from the Authorities or as required by applicable laws or regulations or in  any other situations as CITI, the Third Party Service Providers and/or the Group Companies deem appropriate for the purposes of compliance with applicable laws and court orders, investigation or prevention of crimes or for any other purposes as CITI, Third Party Service Providers and/or the Group Companies deem necessary.

 

 

D)      MODIFICATION OF PRIVACY POLICY

CITI reserves the right to modify the provisions of this Privacy Policy if it deems necessary without giving you any prior notice.

 

 

E)  ENQUIRIES

 

If you have any questions or concerns about our privacy practices, please call us at 604-298-6988.